FAQs
1. What is the difference between Instant Ship and Pre-Order products?
Instant Ship products are already in stock, dispatched within 24 to 48 hours, and delivered in 3 to 7 working days across India.
Pre-Orders are specially sourced on request and usually take 15 to 20 working days after processing. The quality remains the same for both.
2. Do you offer Cash on Delivery?
Yes. COD is available with a 15% upfront payment to confirm your order and avoid fake bookings. The balance can be paid at delivery.
3. How long will my order take to arrive?
Instant Ship orders reach within 3 to 7 working days. Pre-Orders take around 15 to 20 working days after processing. Delivery times can vary slightly based on your location or customs delays.
4. Do you ship internationally?
Yes. We ship worldwide. International orders are placed through WhatsApp at +91 99880 10207 so we can share the best rates and timelines for your country.
5. Can I return or exchange my order?
Returns are accepted within 3 days of delivery if the product is unused, unworn, and in original packaging. Size-related returns are not accepted, but we always try to help if a feasible exchange is possible.
6. Do I need to record an unboxing video?
We always recommend recording your unboxing. It helps our team resolve any issue quickly and ensures full transparency if something is wrong.
7. What if the shoe box is damaged?
All orders are bubble wrapped and double boxed, but minor box dents or scuffs during transit are normal and not considered damage as long as the sneakers are safe inside.
8. How do I get a refund?
Once your return is received and approved, refunds are processed within 5 to 7 working days. COD refunds are issued through UPI or bank transfer.
9. What if my Pre-Order is delayed?
Delays can happen due to customs or shipping conditions. We will always update you and make sure you receive what you ordered as soon as possible.
10. How can I contact support?
You can reach us anytime on WhatsApp at +91 99880 10207 or email admin@driptionary.in Our team is quick to respond and happy to help.