Shipping policy

Shipping Policy – Driptionary

Effective Date: October 12, 2025
Last Updated: October 12, 2025

Welcome to Driptionary, India’s leading sneaker and streetwear platform.
We’re committed to ensuring your orders are delivered safely, quickly, and in perfect condition. This Shipping Policy explains our delivery process, timelines, and partner logistics.

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1. Order Processing

Instant Ship Products
• Dispatched within 24–48 hours of order confirmation.
• Delivered within 3–7 working days across India.
• Faster delivery due to immediate stock availability.

Pre-Orders
• Specially sourced on request and dispatched within 15–20 working days after processing.
• Quality and packaging are identical to Instant Ship products.
• In rare cases, customs or international logistics delays may occur, and we’ll keep you informed if that happens.

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2. Delivery Partners

We deliver through trusted and verified courier partners, including:
Tirupati Couriers, DTDC, Delhivery, and other reliable logistics services.

All orders come with tracking details, which are shared via WhatsApp, SMS, or email once dispatched.

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3. Shipping Charges
• Prepaid Orders: Free shipping across India.
• Cash on Delivery (COD): Available with a 15% upfront payment to confirm the order.
• Additional COD charges apply depending on your order value and location.
• International Shipping: Available — shipping charges vary based on destination and parcel weight.
To place an international order, please contact us via WhatsApp at +91 99880 10207.

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4. Order Tracking

Once your order is shipped, you’ll receive your tracking number and courier details through email, WhatsApp, or SMS.
You can also track your package anytime using the “Track My Order” section on our website.

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5. Delivery Delays

While most orders are delivered within the expected timeframe, delays may occur due to:
• Weather or natural disruptions
• Customs clearance (for pre-orders)
• Regional lockdowns or courier network issues

In case of any delay, our team will proactively update you.

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6. Global Shipping

We ship worldwide 🌍
• International orders are processed manually to ensure smooth handling.
• Please reach out on WhatsApp at +91 99880 10207 to confirm availability and shipping charges.
• Any customs duties, import taxes, or additional country-specific fees are the buyer’s responsibility.

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7. Address Accuracy

Please double-check your shipping address, pin code, and contact number while placing your order.
Driptionary is not responsible for delays or lost shipments caused by incomplete or incorrect address details.

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8. Damaged, Incorrect, or Lost Packages

If your package arrives damaged, incorrect, or defective, contact us within 24 hours of delivery via:
📧 admin@driptionary.co
📱 WhatsApp: +91 99880 10207

We’ll resolve the issue immediately with a replacement or refund at no extra cost.

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9. Important Notes
• Shipping and return shipping fees are non-refundable.
• COD charges are non-refundable once the order is dispatched.
• For COD orders denied at delivery, the 15% advance payment will be forfeited.

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Our Promise

At Driptionary, every shipment represents trust, quality, and transparency.
We ensure your order is packed securely and delivered swiftly through our trusted partners, just the way you expect.